Privacy Policy

This Privacy Policy outlines how Ricky Casino (“we”, “us”, “our”) collects, uses, discloses, and safeguards your personal information when you access or use our website and services. We are committed to ensuring your privacy and complying with applicable data protection laws, including those relevant to residents of Australia. This policy describes the types of personal data we collect, the purposes for which we use it, your rights regarding your information, and the measures we take to secure it.

Information We Collect

When you interact with Ricky Casino, we may collect several types of personal information directly and indirectly from you. This includes information provided during registration, account verification, and when using our services. The categories of data we collect include:

• Identity Data: Full name, date of birth, and government-issued identification details.
• Contact Data: Email address, phone number, and residential address.
• Account Data: Username, password, and other registration details.
• Financial Data: Payment information, transaction records, and banking details.
• Technical Data: IP address, browser type, operating system, and device information.
• Usage Data: Log-in and activity history, preferences, and interactions with our website.
• Marketing and Communications Data: Your preferences for receiving marketing communications and your communication history with us.

How We Use Your Information

We process your personal information for specified, explicit, and legitimate purposes. The main purposes for which we use your information include:

• To create, manage, and administer your account, including account verification and authentication.
• To process deposits, withdrawals, and other financial transactions in accordance with legal and regulatory requirements.
• To comply with our legal obligations, including anti-money laundering (AML) and know your customer (KYC) regulations.
• To provide customer support and respond to your inquiries or requests.
• To monitor, analyse, and improve our website, products, and services.
• To detect, prevent, and investigate fraud, security breaches, and other prohibited or illegal activities.
• To send you service-related communications and, where applicable, marketing materials in accordance with your preferences and applicable law.

Legal Basis for Processing

We process your personal information based on one or more of the following legal bases: your consent, our contractual obligations to you, our legitimate interests in operating our business, and compliance with legal or regulatory obligations. Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Disclosure of Information

Your personal data may be shared with third parties in limited circumstances, including:

• Service providers who assist us in operating the website and providing services, such as payment processors, identity verification providers, and IT support.
• Regulatory authorities, law enforcement agencies, or other governmental bodies where required by law or regulation.
• Other entities within our corporate group, where necessary for business administration or compliance purposes.
• Third parties in connection with a merger, acquisition, or sale of our assets, subject to appropriate confidentiality obligations.

We require all third parties to respect the confidentiality and security of your personal data and to process it only for specified purposes in accordance with our instructions and applicable law.

International Transfers

Your personal information may be transferred to and processed in countries outside Australia. In such cases, we ensure that adequate safeguards are in place to protect your data in accordance with applicable data protection laws. Transfers are made only when necessary and with contractual or other appropriate mechanisms to ensure the security and confidentiality of your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security audits, and staff training. While we strive to use commercially acceptable means to safeguard your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it in accordance with our data retention policies and applicable law.

Your Rights

As a resident of Australia, you have certain rights regarding your personal information under applicable privacy laws. These rights include:

• The right to request access to your personal data and to receive information about how it is processed.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of your personal data, subject to legal or regulatory retention requirements.
• The right to object to or restrict the processing of your information in certain circumstances.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a relevant data protection authority if you believe your rights have been infringed.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyse usage patterns, and deliver relevant content. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of the website.

Third-Party Links

Our website may contain links to external websites not operated by Ricky Casino. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page, and, where appropriate, notified to you by email or through the website. Please review this policy periodically to stay informed about our privacy practices.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at [email protected] or through the contact form available on our website. We will respond to all requests in accordance with applicable law.